Case Study
Constituency Management System
A web and mobile system for an elected representative's office to manage citizen complaints, appointments, voter records and outreach, with a desktop version for office staff and a mobile version for field teams.
The Challenge
A representative's office handles a steady flow of citizen complaints, meeting requests and events across the constituency.This work lived in registers, phone notes and WhatsApp groups, so complaints were hard to follow up, appointments clashed and the representative had no single view of what needed attention.
Our Solution
We built one system with two front ends. Office staff use the desktop version to log and assign complaints, manage the appointment diary, keep the voter database and send messages.Field staff and the representative use the mobile version to see the day's schedule, pending complaints and birthdays on the go. A dashboard shows complaints by status, messages sent over recent weeks and the day's schedule at a glance.
Modules and Features
- Dashboard with complaint status and outreach charts
- Complaint registration, assignment and tracking
- Appointment diary and daily schedule
- Voter database
- Birthday reminders and greetings
- Team management
- WhatsApp and SMS communication log
- Reports
- Mobile version for field staff
Screenshots
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